Janeways_Ghost

I realize you are offering a free service so you may not offer these features but I have to ask:

1. Will you provide any kind of guarantees? Often tax filing software will provide accuracy guarantees so that any fees or interest incurred due to filing errors will be reimbursed by the preparers.

2. Any kind of audit support?

And also:

1. How do you envision this generating income for you? You’ve said before you don’t like when companies sell people’s data so you don’t do that but any general ways you will profit? It would be upsetting if the classic saying, “if it’s free you’re the product” were true here.

2. One nice thing about the credit scores on credit karma is they not only provide your score but explain a little more behind it. What it means, what factors go into it, etc. This has really helped educate a lot of people (myself included) what credit scores are and some of the logic behind them. Will your tax software be the same? Will it explain how the tax brackets are broken down? Or what the difference is between capital gains vs normal income and how it’s taxed. I know in the US we constantly argue about tax policy and it seems like educating more people about how taxes work would be beneficial regardless of party affiliation. I guess I'm curous how much of an educational bend you've added?

In case of an audit will you keep a certain number of years files backed up?

Will you support filing extensions or amending past returns?

Ok thanks for your reply! I didn't mean to criticize your quality I'm definitely pleased with your credit score service and I had heard about your acquisition. More of a question about the guarantees I see on other tax software. Wondered if you'd provide the same.

What about my education question?

I'm guessing it's mostly cost. I think the FICO company sells scores direct to consumers for like $30/mo with a monthly score update.